Frankie

Sumran@ssfservices.com.au
+61 2 4761 0272

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Hey there!

I’m Frankie, the go-to Workforce Manager and Service Coordinator for New South Wales (NSW), Queensland (QLD), and the Australian Capital Territory (ACT) with Southern Support Family (SSF).

About Me

At SSF, we’re all about making aged care personal, meaningful, and downright awesome for our clients. My job? Making sure our incredible team has everything they need to deliver top-notch, compassionate care to people across these regions—and maybe crack a few smiles along the way!

Whether you’re looking for tailored care options, need help coordinating support, or just want to chat about how we can work together to brighten the lives of older Australians, I’m here for it.

What I Do ?

Service Coordination

I manage and oversee daily service operations, ensuring clients receive high-quality, timely, and efficient services tailored to their needs.

Workforce Management

I take care of payroll related and other concerns raised by the workers by communicating those concerns with the relevant departments such as HR, Accounts, Operations, OAC Connect.

Client Relations

I prioritize maintaining strong client relationships, ensuring their expectations are met and addressing concerns promptly while maintaining a positive rapport.

Awards and Achievements

I was honored with the Congeniality Award in December, a recognition that reflects my ability to maintain a positive and supportive work environment. This award highlights my commitment to fostering a collaborative, respectful, and productive atmosphere within the team.

2010 - 2012

I have also built a solid reputation for delivering outstanding customer service, which has earned me trust and recognition from both care managers and from the care workers.

2010 - 2012

Testimonials

    I have consistently received positive feedback from both clients and team members, demonstrating my dedication to fostering strong relationships and ensuring seamless service delivery. My approach has been praised for its focus on empathy, communication, and problem-solving.